Last Updated: May 27, 2026

Welcome to ROVE. These Terms and Conditions govern your use of our website at rove-london.com and your purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

1. General

1.1. These Terms apply to all users of the website and customers of ROVE.

1.2. ROVE is operated by ROVE LONDON LTD, registered in England, with registered address at 333 Portobello Road, London W10 5SA.

1.3. We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to the website. Your continued use of the website constitutes acceptance of any updates.

2. Products & Pricing

2.1. All products are subject to availability. We make every effort to ensure that descriptions, images, and prices are accurate, but we cannot guarantee that all information is error-free.

2.2. We reserve the right to limit quantities, discontinue products, or decline orders at our discretion.

2.3. All prices are displayed in GBP. For international orders, prices shown include all applicable import duties and taxes for your region — the price you see at checkout is the price you pay. No additional charges will be applied upon delivery.

2.4. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already confirmed.

3. Orders & Payment

3.1. When you place an order, you are making an offer to purchase products from us.

3.2. You'll receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.

3.3. Acceptance occurs when we dispatch your order and send you a dispatch confirmation email.

3.4. We accept payment via credit card, debit card, Apple Pay, and PayPal.

3.5. Payment must be received in full before we dispatch your order.

4. Shipping & Delivery

4.1. We ship to the UK, EU, and internationally.

4.2. Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers or circumstances beyond our control.

4.3. Risk of loss and title pass to you upon handover to the shipping carrier.

4.4. Shipping costs are displayed at checkout and are non-refundable unless we have made an error with your order.

5. Returns & Refunds

5.1. We want you to love your purchase. If you're not completely satisfied, you may return unworn, unwashed items in their original condition with all tags attached within 14 days of delivery.

5.2. To initiate a return, please contact us at info@rove-london.com with your order number.

5.3. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

5.4. Refunds are processed within 10 business days of receiving your return and will be issued to your original payment method.

5.5. Sale and final sale items are not eligible for return unless faulty.

5.6. We do not offer exchanges. To exchange an item, please return it for a refund and place a new order.

6. Faulty or Incorrect Items

6.1. If you receive a faulty or incorrect item, please contact us within 7 days of delivery at info@rove-london.com.

6.2. We will arrange collection or provide a prepaid return label, and issue a full refund or replacement at no cost to you.

7. Intellectual Property

7.1. All content on this website — including text, images, logos, graphics, and designs — is the property of ROVE or our content suppliers and is protected by copyright and intellectual property laws.

7.2. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

8. User Account

8.1. You may create an account to make purchases and access exclusive offers.

8.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

8.3. Please ensure all information provided when creating an account is accurate and complete.

8.4. We reserve the right to suspend or terminate accounts that violate these Terms.

9. Privacy

9.1. Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9.2. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

10. Limitation of Liability

10.1. To the fullest extent permitted by law, ROVE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased.

10.2. Our total liability for any claims arising from your use of the website or purchase of products shall not exceed the amount paid for the relevant product(s).

10.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

11.1. You agree to indemnify and hold harmless ROVE, its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or use of the website.

12. Governing Law

12.1. These Terms are governed by the laws of England and Wales.

12.2. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions about these Terms, please get in touch:

ROVE
Email: info@rove-london.com
Address: 333 Portobello Road, London W10 5SA
Phone: 020 3726 0301