Last Updated: November 25, 2025

Welcome to ROVE. These Terms and Conditions govern your use of our website at rove-london.com and your purchase of products from ROVE. By accessing or using our Website, you agree to be bound by these Terms.

1. GENERAL

1.1. These Terms apply to all users of the Website and customers of ROVE.

1.2. ROVE is operated by ROVE LONDON LTD, registered in England, with registered address at 333 Portobello Road, London W10 5SA.

1.3. We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website constitutes acceptance of any modifications.

2. PRODUCTS AND PRICING

2.1. All products are subject to availability. We make every effort to ensure that product descriptions, images, and prices are accurate, but we cannot guarantee that all information is error-free.

2.2. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

2.3. All prices are displayed in GBP and include VAT where applicable, unless otherwise stated.

2.4. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already confirmed.

3. ORDERS AND PAYMENT

3.1. When you place an order, you are making an offer to purchase products from us.

3.2. We will send you an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.

3.3. Acceptance of your order occurs when we dispatch the products to you and send you a dispatch confirmation email.

3.4. We accept payment via all credit cards, Apple Pay, debit cards and PayPal.

3.5. Payment must be received in full before we dispatch your order.

4. SHIPPING AND DELIVERY

4.1. We ship to UK, EU and international.

4.2. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers or circumstances beyond our control.

4.3. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

4.4. Shipping costs will be clearly displayed during checkout and are non-refundable unless we have made an error with your order.

5. RETURNS AND REFUNDS

5.1. We want you to love your purchase. If you're not completely satisfied, you may return unworn, unwashed items in their original condition with all tags attached within 14 days of delivery.

5.2. To initiate a return, please contact us at info@rove-london.com with your order number.

5.3. Return shipping costs are the responsibility of the customer unless the item is faulty or we have sent you the wrong item.

5.4. Refunds will be processed within 10 business days of receiving your returned item and will be issued to the original payment method.

5.5. Sale items and final sale items are not eligible for return unless faulty.

5.6. We do not offer exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. FAULTY OR INCORRECT ITEMS

6.1. If you receive a faulty or incorrect item, please contact us within 7 days of delivery at info@rove-london.com.

6.2. We will arrange collection or provide a prepaid return label and issue a full refund or replacement at no additional cost to you.

7. INTELLECTUAL PROPERTY

7.1. All content on this Website, including text, images, logos, graphics, and designs, is the property of ROVE or our content suppliers and is protected by copyright and intellectual property laws.

7.2. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission.

8. USER ACCOUNT

8.1. You may create an account to make purchases and access exclusive offers.

8.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

8.3. You must provide accurate and complete information when creating an account.

8.4. We reserve the right to suspend or terminate accounts that violate these Terms.

9. PRIVACY

9.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9.2. By using our Website, you consent to our collection and use of your information as described in our Privacy Policy.

10. LIMITATION OF LIABILITY

10.1. To the fullest extent permitted by law, ROVE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products purchased.

10.2. Our total liability to you for any claims arising from your use of the Website or purchase of products shall not exceed the amount you paid for the relevant product(s).

10.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. INDEMNIFICATION

11.1. You agree to indemnify and hold harmless ROVE, its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or your use of the Website.

12. GOVERNING LAW

12.1. These Terms are governed by the laws of England and Wales.

12.2. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

ROVE

Email: info@rove-london.com

Address: 333 Portobello Road, London, W10 5SA

Phone: 020 3726 0301