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RETURNS

We hope you love your purchase, but understand that sometimes things just don’t work out! 

Our full price return policy is 14 days for a refund to the original payment method and 14 days for an exchange or store credit.  Unfortunately we cannot accept items outside of the 14 day window. 

All clothing and handbags must be unwashed, unworn and undamaged. Items must be returned as delivered with original tags. If tags are unattached items are non-returnable. 

Please note jewellery, eyewear, bodysuits, swimwear, undergarments, hair accessories and hats are FINAL SALE.

All sale items are final sale. Please note that we do not offer refunds or exchanges on sale items. Any items purchased during a Sale Event is considered final sale and cannot be exchanged. 

If you receive a defective or damaged item, please contact us within 7 days of delivery.  We will provide instructions for returning the item and issuing a replacement or refund.

Online orders must be returned within 14 days of receiving the item in order to get a refund. The customer will be responsible for the cost of shipping including any duties / taxes to return items back to us. Please email us at info@rove-london.com if you'd like to return an item. We also accept in store returns from online sales.

Please feel free to contact us by email, phone, Instagram DM or drop by our store if you need additional assistance.